CASHIER TERMS LEDGER

Start the Clock From the Correct Status

Published Pure Casino material distinguishes authorisation, casino processing and provider delivery. A pending label alone does not show which stage owns the delay.

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1

Save the submission record

Record request ID, amount, method, date and initial status.
2

Confirm authorisation completion

Identify the date when all requested verification was accepted, because published timing may run from that point.
3

Separate casino and provider stages

Ask whether the request is awaiting internal approval or has already been sent to the payment rail.
4

Escalate without cancellation

Use the original request timeline and avoid restarting the process unless support gives a documented reason.

Related Pure Casino checks

Continue With the Status Recorded