| 1 | Save the submission record | Record request ID, amount, method, date and initial status. |
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| 2 | Confirm authorisation completion | Identify the date when all requested verification was accepted, because published timing may run from that point. |
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| 3 | Separate casino and provider stages | Ask whether the request is awaiting internal approval or has already been sent to the payment rail. |
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| 4 | Escalate without cancellation | Use the original request timeline and avoid restarting the process unless support gives a documented reason. |
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